We have compiled a set of answers to questions that are frequently asked by our existing and potential clients. If you do not find your answer here, please contact us at info@nobledatausa.com

Our Typical Customers

Who do we serve?
Noble DataManagement provides medical transcription services primarily to single physician offices and small-to-medium clinics. There is no minimum number of doctors required to sign up for Noble DataManagement service. Our service also scales well for large and growing organizations. 

Do we take up partial or temporary transcription support?
Yes. In fact, we welcome any physician group or facility to consider using Noble DataManagement services as a back up to an existing service or for overflow work. Of course, we are keen to also provide a full medical transcription solution; the choice of service always being yours.

Signing up with Noble DataManagement

How do I sign up with Noble DataManagement?
Contact Noble DataManagement at info@nobledatausa.com

Is there a contract?
Yes. After your requirements are assessed, a standard contract will be drawn up.

What is the timeframe for Noble DataManagement to commence services?
Noble DataManagement services usually can be implemented within 48 hours of signing the contract.

Can work be commenced without a contract?
In emergent cases work can be taken up before the finalization of a contract on a case-by-case basis. 

Hardware and Operating System Requirements

What kind of hardware and software is needed?
Noble DataManagement will work with the existing technology platform of the client.

What hardware/software does Noble DataManagement provide?
If using a telephone call in system, Noble DataManagement provides the necessary phone in devices that interface with the Noble DataManagement services server environment.

In case the client requires a secure FTP upload/download solution, the FTP server will also be provided by Noble DataManagement.

Methods of Dictation

What kinds of input devices are supported for dictation?
The Noble DataManagement services medical transcription solution supports digital recorder and telephone dictation. It also supports dictation using a microphone directly into your PC.

Is an 800 number used for telephone dictation?
Yes. Your calls to our secure number are completely free.

Methods of Transcript Delivery

What is the format of the transcribed files?
Reports are returned in Microsoft Word format files. We can also provide files in any specific format if required by the back-end software of the client.

Can I edit the report or send it back for corrections?
Yes. In case there is an error/correction, you can append a note and send it back to us or correct it yourself.

Can my assistant download files for a batch of physicians?
Yes, we can provide a separate identity for the clinic assistant to download/upload files for a specified group of physicians.

Can I ask for older transcripts or additional copies?
Yes.

Quality

How does Noble DataManagement ensure accurate reports?
Noble DataManagement has trained and certified medical language specialists. We have strict requirements for recruiting medical transcriptionists and editors. We have a multi-level quality assurance process. Please see our medical transcription operations page for our total quality process.

Are medical transcriptionists assigned to specific accounts?
Yes. We have found that familiarity improves translation quality.

Who does the quality reviews?
Our quality assurance editors are all Noble DataManagement employees. The review process is never sub-contracted out.

How is accuracy measured?
We measure accuracy as per the AAMT guidelines in conjunction with specific client specifications, which prescribe a sliding scale of penalties for errors. The length of the document is factored in, but the effect is that a very minimal number of errors disqualify a report from achieving the required 98% accuracy.

Who determines if a medical transcription is sufficiently accurate?
You, the client are the final judge. If you are not satisfied, accuracy percentages are meaningless and we will correct the problem.

What can you, as a client, do to enable and enhance our service to you?
Noble DataManagement constantly endeavors to ensure 100% accuracy. However, there are technology and process parameters that have a critical impact on the quality of the output (transcription).A good digital recorder enhances the input quality. If using the phone in system, mobile (cell) phones often impede quality. It helps if you could spell out patient names, especially if there is no system to gather demographic data otherwise. Transcriptionists do not mind rapid and accented “tough” dictators but disorganized dictation can pose problems. Finally, feedback from the client is the greatest enhancer of quality.

Transcription Turnaround

What is the standard turnaround?
Noble DataManagement medical transcription service generally delivers overnight turnaround, with 24-hour turnaround guaranteed.

Is standard turnaround offered?
Yes, standard services with 2 to 4-hour turnaround is also provided. 

Cost

What are the Noble DataManagement pricing options?
Noble DataManagement medical transcription service offers the traditional pricing option of cost per line. (Line being 65 characters with space)

Does Noble DataManagement support and follow the MTIA billing principles?
Yes.

Is there a setup fee?
No. There is no setup fee for using our services. 

HIPAA Compliance

Is Noble DataManagement HIPAA compliant?
Noble DataManagement meets all HIPAA privacy and security requirements.

File Archiving

How long are files stored?
Voice dictation files are stored for 30 days. Transcribed files are available and stored on-line for two years and are stored off-line for an additional three years.